Integrated Terms, Conditions & Investor Charter

Principal Broker (Service Provider) : Axis Securities Limited (ASL) | SEBI Reg No: INZ000161633

Facilitator (Business Associate) : Equitywhales Represented by Nanda Kumar C

Agreement Date : 28 August, 2026

1. Relationship & Service Coordination

Regulatory Role: Matrix Whales operates as an Authorised Person/Business Associate of Axis Securities Limited (ASL).
Investment Coordination: Matrix Whales facilitates and coordinates investment opportunities shared by ASL from time to time.
Guidance & Networking: We provide necessary guidance and networking with ASL specialists to ensure you have access to expertise for your investment needs.
Facilitation Scope: Matrix Whales acts as an intermediary between ASL and its clients for primary and secondary markets, mutual funds, fixed deposits, bonds, and other permitted products.

Your rights are protected through ASL’s regulated framework, which Matrix Whales facilitates:

Asset Segregation: You have the right to have your funds and securities held solely by ASL, strictly segregated from Matrix Whales operational assets.
Direct Documentation: All legal trade confirmations, including Contract Notes and Margin Statements, are issued directly to you by ASL. Matrix Whales is prohibited from altering these records.
Account Transparency: You have the right to know the background and qualifications of the Matrix Whales representative assisting with your account coordination.
Independent Relationship: Your relationship with ASL is independent; discontinuation of your facilitation agreement with Matrix Whales does not affect your direct client relationship with ASL.

Sole Recipient of Funds: All investment funds must be paid directly to “AXIS SECURITIES LTD.” via digital modes. Matrix Whales is not authorized to receive or hold client funds.
Direct Delivery: All securities purchased will be delivered directly to your registered DP account by ASL.
Zero Cash Policy: No cash dealings with clients are allowed under any circumstances.

Facilitation Liability: Matrix Whales acts solely as a facilitator and is not liable for losses due to connectivity breakdowns between our office and ASL or the Exchanges.
Axis Direct Platform Usage: All trade executions are performed by the investor via the Axis Direct app/web portal, owned by ASL. Matrix Whales bears no liability for the performance or execution accuracy of the ASL application.
Force Majeure: Neither Matrix Whales nor ASL shall be liable for execution failures due to “force majeure” or restrictive risk management actions.

No Independent Advisory: Matrix Whales shall not undertake unauthorized advisory activities or manage your portfolio independently of ASL.
No Guaranteed Returns: Matrix Whales is strictly prohibited from offering assured or guaranteed return schemes.
Mandatory Consent: Instructions for order placement must be obtained directly from the respective clients only on recorded lines.

In accordance with the Digital Personal Data Protection Act (DPDP Act), 2023 and other applicable Indian laws, your privacy is our priority:

Collection Consent: By using our contact page or submitting your information, you provide explicit consent for Matrix Whales to collect and process your personal data (such as name, email, and contact number) solely for providing assisted services and coordination with ASL.
Purpose Limitation: Information collected will be used only for the purpose for which it was shared, including facilitating account opening, investment guidance, and responding to queries.
Confidentiality & Security : We maintain strict confidentiality and follow industry-standard security protocols to protect your data from unauthorized access.
Data Sharing : Your information may be shared with our principal, Axis Securities Limited (ASL), to facilitate the services requested by you. We do not sell or lease your personal data to third parties.
Your Rights: You have the right to access, correct, or withdraw your consent for data processing at any time by contacting our Compliance Officer.

We are committed to resolving your concerns within 21 calendar days.

Step 1

Matrix whales

matrixwhales.1@gmail.com

Step 2

ASL Compliance

complaints@axissecurities.in

Step 3

SEBI SCORES

scores.sebi.gov.in

Step 4

SMART ODR

smartodr.in